This program is for everyone who is working in any aspect of ICT Service Management who:

• Is implementing or refining one or more
  of ITIL Service Management Processes or
  Function.
• Intends to obtain the ITIL foundation
  certificates in IT Service Management.
• ICT Management in modern organizations
  targeting IT/Business Alignment and total
  quality approach for ITSM.
• ICT Management looks to improve quality
  service, focused continuity in ICT services
  provision, more motivated responsible
  staff, enhanced customer satisfaction,
  security improvement, accuracy, speed,
  cost justifiable service.

The 4 days course provides systematic and professional approach to the management of IT services provision adapting its guidance will enable you to :

• Identify fundamental processes involved
  in IT service management and how to
  integrate them into your business IT
  services model
• Learn to move the reactive relationship
  between IT and users to a proactive
  relationship.
• Improve IT Services through the use of
  proven best practice processes.
• Improve productivity through utilized
  skills and experience.
• Improve delivery of third party services
  through the specification of ITIL as the
  standard for service delivery in service
  procurements.
• Real-Time Service Management: Gain
  Competitive Advantage with Support
  Automation.
• Learn from previous experience.
• How to define demonstrable performance
  indicators.
• How to improve ROI of IT.
• Get prepared for ITIL Foundational
  Certificate.