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Support Services Types and Packages

Support Services Types

Enable your business to benefit from our three layers of support service. With our active engagement and quick response, our customers gain valuable insight into their IT infrastructure to maximise productivity, identify risks and minimise downtimes.

 

Advisory Services

 

Proactive Services

 

Problem Resolution Services

·   Ongoing direct engagement with Global Knowledge

·   Dedicated account advisor helps align your business and IT goals

·   Regular consultations help increase performance and availability of mission-critical systems

·   Minimises the cost of downtime

·   Maximises productivity of IT staff

 

·      Helps identify and control platform risks before they become a threat

·      Advisors recommend best-fit technology, thereby reducing risk during technology migration

·      Maximises the productive use of technology

·      Increases platform flexibility and agility

 

·      Our on call service team quickly reacts when problems arise

·      Decreases crisis resolution time due to our active engagement

 

Support Services Packages

Support_Services_Packages

For more information and/or to schedule an appointment to discuss your business and/or IT needs, please contact: +971 4 446 4987/72 or Email: Inquiries.PS@globalknowledge.com.eg