MCITP: Enterprise Support Technician
The Microsoft Certified IT Professional: Enterprise Support
Technician credential validates the knowledge and skills required
to deploy and support the Windows Vista operating system.
Candidate profile
Candidates for the MCITP: Enterprise Support Technician
credential have expertise in deploying Windows Vista, managing
security, and troubleshooting network issues. They have three years
of experience as a tier-2 or lead desktop support technician.
Skills required for the MCITP: Enterprise Support Technician
certification include the ability to:
| Manage workflow. |
| • |
Install and configure desktop operating systems and
applications. |
| • |
Troubleshoot the desktop operating system, desktop
applications, and desktop networking and connectivity. |
| • |
Install and configure hardware devices and drivers (including
mobile and personal devices). |
| • |
Troubleshoot hardware devices and drivers (including mobile and
personal devices). |
| • |
Escalate complex issues to the appropriate administrator (for
example, server administrator, network administrator, or desktop
configuration administrator). |
| • |
Install and test department-specific and line-of-business (LOB)
applications on end-user computers. |
| • |
Change desktop configurations as needed. |
| • |
Re-image desktops as needed. |
How to earn your MCITP: Enterprise Support
Technician
To achieve this certification, you must successfully complete
two exams: one Microsoft Certified Technology Specialist (MCTS)
Windows Vista prerequisite exam and one Professional Series exam. A
Microsoft Certified Desktop Support Technician (MCDST) can upgrade
by completing one upgrade exam.
This certification will retire when Microsoft discontinues
mainstream support for the related technology.
Learn
about the new generation of Microsoft Certification lifecycle
policies
Upgrade path for a Microsoft Certified Desktop Support
Technician (MCDST)
In recognition of existing expertise, Microsoft Learning offers
an MCDST the opportunity to upgrade to MCITP: Enterprise Support
Technician by passing the upgrade exam shown in the following
table.
For full details of all our courses and bookings, call
us on +971 4 4464 972 / 87 or email training@globalknowledge.ae