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Communication (Unified & Voice)

Global Knowledge | Courses & Certifications

Cisco

Implementing Cisco Unified Communications Manager Part 1 (CIPT1V8)
Implementing Cisco Unified Communications Manager Part 2 (CIPT2V8) 
Introducing Cisco Voice and Unified Communications Administration (ICOMM)
Integrating Cisco Unified Communications Applications (CAPPS)
Troubleshooting Cisco Unified Communications v8.0 (TVOICE)
Administrating And Implementing Unified Messaging (AIUM)
Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

CCIE voice 360  Advanced Workshop 1(CIEV1)
CCIE voice 360  Advanced Workshop 1(CIEV2)  
Deploying Cisco Unified Contact Centre Express V2 (UCCXD) 
Implementing Cisco Unified Messaging (IUM)
Implementing Unified Communications Security (IUCS)
Administering Cisco Unified Messaging (AUM)
Implementing Cisco Unity Connection (IUC) 
Implementing Cisco IOS Unified Communications Part 1 (IIUC)
Implementing Cisco IOS Unified Communications Part 2 (IIUC2)
Implementing Cisco Unified Communications Manager Part 1 (CIPT1v6) 
Implementing Cisco Unified Communications Manager Part 2 (CIPT2v6)
Covering advanced techniques in scripting and overall CRS functionality (UCCXA) 
Cisco Unity Design and Networking (CUDN) 
Cisco Voice Over IP (CVOICE)
Cisco IPCC Solution Implementation Boot Camp (IPCCT)  
Troubleshooting Cisco Unified Communications Systems (TUC)
Cisco Unified Presence Design and Implementation (PRSDI)
UPGRADING TO CISCO UNIFIED COMMUNICATIONS MANAGER 7.0 (UCM70) 
CISCO UNIFIED COMMUNICATIONS MANAGER 7.0 (CCM7) 
CISCO PGW2200 ADVANCED v1.1 (PGWA) 
CISCO PGW2200 CALL CONTROL HANDS-ON TRAINING v2.0 (PGWC)  
PSTN GATEWAY TROUBLESHOOTING 1.1 (PGWT) 
Implementing Cisco Quality of Service (QOS)
Implementing Cisco Unified Meeting Place Solutions (IMPS)
Designing Cisco Unified MeetingPlace Solutions (DMPS) 
CISCO UC INTEGRATION FOR MOC v1.0 (CUCiMOC)
Unified Communications Architecture and Design (UCAD) 
Cisco Unified Communications Pre Sales & Design (CUCPD)

Microsoft 

Implementing and Configuring Microsoft Lync 2010 (GKLYNCIC)
Planning, Deploying and Managing Microsoft Exchange 2010 Unified Messaging (M10508)
Microsoft Unified Communication Voice (UCVl)
Microsoft Office Communications Server 2007 (M5177-5178-5179) 
Implementing and Maintaining instant Messaging Using Microsoft Office Communication Server 2007 (M5177) 
Implementing and Maintaining Audio/Visual Conferencing and Web Conferencing Using Microsoft Office (M5178) 
Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007 (M5179) 
GK Generic Microsoft Courses (GKMS) 
Deploying Microsoft Office Live Communications Server 2003 (M2081) 
Implementing Microsoft Office Live Communications Server 2005 (SP1) (M7034) 

 

Avaya

0365C - VOIP Technologies
0200C - Meridian 1 and Communication Server 1000 Familiarisation 

6351C - Avaya Communication Server (CS) 1000 7.0 System Administration and Management
6376C - Avaya Communication Server 1000E Release 7.0 Implementation and Upgrade 

0077W - Ethernet Fundamentals

0229W - Avaya IP Fundamentals

0365C - VOIP Technologies

0200C - Meridian 1 and Communication Server 1000 Familiarisation
6351C - Avaya Communication Server (CS) 1000 7.0 System Administration and Management 
6376C - Avaya Communication Server 1000E Release 7.0 Implementation and Upgrade  

ATA01225I - Avaya IP Office R6.0 Implementation Workshop

ATI00484I - IP Office Advanced Applications and Troubleshooting Workshop

AVA00643H - Troubleshoot and Maintain IP Telephony Workshop

AVA00867H - IP Telephony Advanced Implementation Workshop

ATC01116V - Planning the Deployment of Contact Center

ATC01121I - Contact Center for Communication Manager

ATI00685I - Call Management System Installation & Maintenance

AVA00836H - Avaya Aura Communication Manager Basic Administration
AVA00838H - Avaya Media Servers and Media Gateways Implementation Workshop

For full details of all our courses, bookings call us on +971 4 366 4550 or email training@globalknowledge.ae         


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