A number of other frameworks and standards can
be used with ITIL to help deliver “Good Practice”.
ISO/IEC20000
This training provides delegates with an
understanding of ISO/IEC 20000, the International Standard for IT
Service Management (also known as ISO20000), and the associated
itSMF Certification process.
For full details of all our courses, bookings call us
on +971 4 4464 972 / 87 or email training@globalknowledge.ae