ITIL adoption reduces costs and improves IT performance
and quality for most. A significant survey of companies of
all sizes seeking an ROI through ITIL reported that 88% of ITIL
adopters met, or almost met, their cost savings expectations.
Regarding performance and quality improvement targets 57% met or
exceeded targets, and 43% almost met targets. 18% reported
that ITIL gave them a competitive advantage, and since by
definition not everyone can possess competitive advantage, this is
significant.
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