ITIL Training – Service Management Courses

Synergy/Global Knowledge leads the way on ITIL training

Global Knowledge and Fox IT have announced a strategic partnership to provide the UK and EMEA with the best-of-breed IT Service Management and Governance consultancy and learning solutions.

Global Knowledge, EMEA’s leading provider of learning services for IT and management professionals, and Fox IT, a global provider of IT Service Management and Governance solutions and services, have signed a landmark partnership agreement to provide a complete range of learning services and consultancy solutions for corporate and public sector clients.

For more information click here: GK & Fox IT Strategic Partnership


Awareness ITIL Service Management Awareness (SMA)*
ITIL Service Management in Action (SMIA)*
Foundation
ITIL Foundation Training (ILFN)
ITIL Service Management Essentials (SME)*
ITIL Version 3 Bridging Foundation (ILFBR)
ITIL v1/v2 Managers to ITIL v3 Diploma Bridging (ILMBR)*
ITIL Service Management Essentials Version 3 (SMEV3)*
Practitioner
ITIL Capacity Management (CAMP)*
ITIL Change Management (CHMP)*
ITIL Configuration Management (COMP)*
ITIL Problem Management (PMP)*
ITIL Service Desk & Incident Management (SDIP)*
ITIL Service Level Management (SLMP)*
Pragmatic Project Management (PPM)*
ICT Infrastructure Management (ICTIM) (ICTMP)*
ITIL IT Service Continuity Management (ITSCMP)*
Manager
Business & Management Skills (BMS)*
ITIL Service Management: Service Delivery Residential (SDRES)*
ITIL Service Management: Service Support Residential (SSRES)*
ITIL Service Management: Revision Day (RD)*
Customer Care (CCP)*
Planning to Implement Service Management (PISM)*
ITIL v3: Service Management Foundation (ITILF)
IT Infrastructure Library
ITIL Service Management: Service Delivery (SD)
ITIL Service Management: Service Support (SS)
ITIL v1/v2 Managers to ITIL v3 Diploma Bridging (ILMBR)
ITIL® Service Capability: Operational Support & Analysis (IOSA)
ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
ITIL® Service Lifecycle: Service Design (LSD)
ITIL® Service Lifecycle: Service Operation (LSO)
ITIL® Service Lifecycle: Service Strategy (LSS)
ITIL® Service Lifecycle: Service Transition (LST)
ITIL® Managing Across The Lifecycle (MALC)
ITIL® Service Capability: Planning, Protection & Optimization (PPO)
ITIL® Service Capability: Release, Control & Validation (RCV)
ITIL® Service Capability: Service Offerings & Agreements (SOA)
Operational Support & Analysis (IOSA)
Service Strategy (LSS)
ISO
EXIN ISO20000 Foundation (ISF)*
ISO20000 for Auditors (ISA)*
itSMF ISO20000 for Consultants (ISE)*