Overview This course is designed for contact center equipment installers and support technicians who are experienced with Contact Center 7.0 and who need to understand the new installation and configuration enhancements, features, and capacities of Avaya Aura Contact Center. You will take a detailed look at the differences between installing and configuring Contact Center 7.0 and the Avaya Aura Contact Center.
Pre-Requisites
Attendees should meet the following prerequisites:
- Experience installing and configuring Contact Center Manager 7.0 or completion of:
- 3615W Configure Avaya Communication Server 1000 for NGCC and/or 3616W Configure Avaya Aura™ for Midsize Enterprises for NGCC
- Nortel Contact Center Manager 7.0 Installation and Configuration (3008)
- What's New with Nortel Contact Center 7.0 Installation and Configuration (2994)
Next Course Dates
Dates available on request. Please contact us
More Information
Experienced installation technicians and customer service personnel who need to understand the differences between Contact Center Release 7.0 and Avaya Aura Contact Center installation and configuration
After you complete this course you will be able to:
- Understand the differences between installing and configuring Contact Center 7.0 and the Avaya Aura Contact Center.
We discuss the following topics:
- Supported Platforms and Software
- Avaya Aura Contact Center Installation
- Migration Upgrade Process
- High Availability
- Enhanced Design for Operability and Supportability
- Increased Capacities