Overview The AUC course focuses on instructing Cisco Unity Connection administrators in the skills necessary to perform their day-to-day job functions. The course covers the features, options, and configuration settings of Cisco Unity Connection as they apply to an administrator
Pre-Requisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Basic understanding of fundamental terms and concepts of computer networking, including LANS, WANS, and IP switching and routing.
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administrative tasks
Next Course Dates
Dates available on request. Please contact us
More Information
This course is designed for:
- Channel Partner / Reseller
- Customer
- Employee
Upon completing this course, the learner will be able to meet these overall objectives:
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system.
- Describe the components that are required for user call processing by Cisco Unity Connection.
- Implement the various features and options that are available to users in Cisco Unity Connection.
- Use the various applications, tools and reports that are available in Cisco Unity Connection.
Introduction to Cisco Unity Connection
- Overview of Cisco Unity Connection
- Navigating Cisco Unity Connection
- Understanding Call Handlers, Users, and Call Flow
Configuration of Users and Contacts
- Explaining Users and Contacts
- Managing Multiple Users
Implementation of Features
- Implementing the Dial Plan
- Understanding User Features
- Accessing Voice Messaging and User Features
- Managing Distribution Lists
Use of Cisco Unity Connection Applications, Tools, and Reports
- Designing an Audiotext Application
- Using Cisco Unity Connection Tools and Reports
- Using the DRS