Overview In this course, you'll get an expansive overview of Cisco Unified Intelligence Center (CUIC) v8.0. CUIC v8.0 is a comprehensive, end-to-end reporting solution designed to make creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
This course is based on CUIC v8.0 software and runs on the Linux operating system. If your organization has CUIC v8.0 installed, or has v7.5 or earlier installed and plans on upgrading to v8.0, this is the correct course for you.
Pre-Requisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of Unified Contact Center Enterprise and contact center operations
Next Course Dates
Dates available on request. Please contact us
More Information
This course is designed for:
- Cisco customers, technology partners, and employees
Upon completing this course, the learner will be able to meet these overall objectives:
- Comprehensive overview of the CUIC
- Install, administer, and provide security for the CUIC solution
- Reporting concepts and capabilities
- Features of CUIC report
- Create custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources to meet specific customer requirements
Cisco Unified Intelligence Center
- Cisco Unified Intelligence Center Overview
- Cisco Unified Intelligence Center Primary Goal
- Cisco Unified Intelligence Center Deployment Models
- High-Level Architecture
- Personalizing Reports
- Operations Administration Maintenance Provisioning (OAMP)
- Using Cisco Unified Intelligence Center
- Working with Stock Reports
- Dashboards
- Managing Cisco Unified Intelligence Center Components
- Cisco Unified Intelligence Center Controller
- About the Administration Console
- About Cisco Unified Intelligence Center Super User Roles About Devices
- Control Center Drawer
- Cluster Configuration Drawer
- Network Management Drawer
- Tools Drawer: RTMT
- Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
- Cisco Unified Intelligence Center Deployment Considerations
- Report/Database Compatibility
- Deployment Models
- Cisco UCCE Databases and Data Type Availability
- Cisco Unified Intelligence Center Sizing Considerations
- Member Nodes
- Database Replication: Multiple Nodes
- Cisco Unified Intelligence Center Security and License Types
- Licensing
- Sizing Tool
- Licensing Compared to Feature Sets
- Reporting: Template Modification
- Report and Report Definitions
- Value Lists and Collections
- Security from Within Cisco Unified Intelligence Center
- User List
- User Groups
Cisco Unified Intelligence Center Installation, Administration, and Security
- Installing Cisco Unified Intelligence Center
- Before You Install Cisco Unified Intelligence Center
- Installation Process
- Logging into Cisco Unified Intelligence Center
- Applying the License File
- Define a New Member Node
- Cisco Unified Intelligence Center Administration
- Admin User Administration
- Managing Devices
- Control Center
- Report Scheduler Email Settings
- Cisco Unified CCE User Integration
- Managing Users and Security in Cisco Unified Intelligence Center
- User Security
- Configure the Active Directory Server
- Adding a User
- Adding a User Group
- Log In the New Users
- Best Practices for User Security
Running Cisco Unified Intelligence Center Reports
- Running Cisco Unified Intelligence Center Reports
- Real-Time vs. Historical Reports
- Stock Reporting Templates: Unified CCE
- Review: Unified Intelligence Center Deployed with Unified CCE
- Set Up Unified CCE as a Data Source
- Running a Unified CCE Stock Report
- Available Stock Reports: Unified CVP
- Review: Cisco CUIC Deployed with Cisco Unified CVP
- Running a Unified CVP Stock Report
- Modifying Cisco Unified Intelligence Center Stock Reports
- Creating a Copy of a Stock Report
- Modifying the New Report
- Modifying How Data Is Displayed
- Creating a Header
- Removing a Previous Filter
- Filtering According to the "Not Equal toOperator
Cisco Unified Intelligence Center Custom Reporting
- Cisco Unified CCE Key Concepts
- WebView vs. Unified Intelligence Center
- Characteristics of Unified CCE Data
- Why Report Data Can Differ
- Importance of Configuration and Scripting
- Creating a New Cisco Unified Intelligence Center Report
- Know Your Data Source
- Reporting in a Multichannel Environment
- Create a New Report
- Create a New Report Definition and Report
- Create a Dashboard
- Creating New Data Sources
- Call Detail Record Searches
- Call Detail Records
- Importing a Report
- Exporting a Report
DUIC is one of the courses required for the Unified Contact Center for Enterprise (UCCE) Partner ATP Certification