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Service Management

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  • Public Classroom
  • Company Event
  • Virtual and Classroom
  • Elearning (Self-paced)
  • Virtual Learning
  • Class Connect HD


Cloud / System Center
IT Service Management with System Center Service Manager (M10965)
System Center 2012 Service Manager (M55009)
Windows 10
Supporting and Troubleshooting Windows 10 (M10982)

ITIL & Service Management

Service Management
ITIL® Service Catalog (2631)
How to Define and Value IT Services (2771)
ITIL v3: Service Management Foundation (ILFN)
ITIL® Service Capability: Operational Support & Analysis (IOSA)
ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
ITIL® Service Lifecycle: Service Design (LSD)
ITIL® Service Lifecycle: Service Operation (LSO)
ITIL® Service Lifecycle: Service Strategy (LSS)
ITIL® Service Lifecycle: Service Transition (LST)
ITIL® Managing Across The Lifecycle (MALC)
ITIL® Service Capability: Planning Protection & Optimisation (PPO)
ITIL® Service Capability: Release Control & Validation (RCV)
ITIL® Service Capability: Service Offerings & Agreements (SOA)


Service Management
HDI® Customer Service Representative (ISM2535)
HDI Customer Service Representative (ISM4110)
HDI Support Center Analyst (ISM4210)
HDI Desktop Support Technician (ISM4220)
Knowledge Management Foundations: KCS Principles (ISM4230)
Knowledge Center Support Fundamentals (ISM4240)
HDI Support Center Team Lead (ISM4310)
HDI Support Center Manager (ISM4320)
HDI Desktop Support Manager (ISM4330)
HDI Support Center Director (ISM4340)


Service Management
TOGAF 9 Level 1 Foundation Course (TF1210)
TOGAF 9 Level 2 Certified Course (TF1310)


Service Management
Cobit Assessor (COBA)
Cobit Foundation 5 (COBF)
Cobit Implementation (COBI)


Service Management
RESILIA Cyber Resilience Foundation (RCRF)
RESILIA Cyber Resilience Practitioner (RCRP)