Dedicated Administration Team
Our dedicated Administration Team are all very experienced
motivated individuals with strong customer service
backgrounds. This experience along with their eye for detail,
ability to work or implement processes and their understanding of
the training market means that Global Knowledge can offer a service
to our customers that is second to none.
All of our Customer Support Executives are trained in ITIL
Service Management giving them the skills required to integrate
into our customers businesses with limited disruption.
By working closely with our customers we are able to scope and
implement a customised administration service that matches their
needs, these services include:
- Dedicated Customer Service Executive(s) based onsite or
remotely
- Access to our automated on-line booking portal –
iConnect*
- Managing individuals learning plans
- Sourcing and booking individual or group learning events
- Sending out joining instructions
- Sourcing and booking training facilities for internal
events
- Arranging hotel and travel arrangements for delegates
- Promoting dedicated events to ensure high utilisation
- Managing a weight list of courses
- Managing, maintaining and scheduling our customers own training
rooms
- Scheduling and managing our customers internal training
events
- Scheduling our customers internal trainers
- Producing Management Information required to ensure that budget
and quality is maintained
- Collating and distributing course evaluation information
The scope of our administration service is vast, so to ensure
that our customers get just what they need one of our Learning
Consultants, Project Managers, Customer Support Managers and
Account Managers are all involved in assisting our customers select
the services that best suit their needs. This service is then
agreed and implemented using a Service Level Agreement that
measures our performance. The Account Manager conducts
regular review meetings to ensure that all objectives are met and
any service enhancements are identified.
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* The iConnect service is currently available for US and
European clients only. The service will be available in the Middle
East and Africa regions in late 2008.