Avaya Certified Solution Specialist New (ACSS)

This credential certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya products. Qualified candidates typically have a minimum of 4 years' experience in the relevant technologies and up to 2 years' experience in supporting the Avaya product.

The candidate can apply knowledge and skills to:

  • Demonstrate product architecture knowledge (components, features and functions)
  • Install the product hardware and software
  • Test, validate, and troubleshoot the implementation
  • Configure the product for hand-off to Day 2 administration
  • Administer, maintain, and troubleshoot intermediate to advanced configurations
  • Interpret and resolve customer technical issues related to the products and components

Avaya Certified Solution Specialist New (ACSS): Avaya Engagement Solutions Certifications

Avaya Midmarket Team Engagement Solutions (ACSS - 7890)

Recommended training:
7820C Troubleshooting Methodology for Avaya Midmarket Team Engagement Solutions

Avaya Enterprise Team Engagement Solutions (ACSS-7290)

Recommended training:
7220V - Supporting Avaya Aura Core Components
7230V - Supporting Avaya Aura Communication Applications
7240V - Supporting Avaya Aura Collaboration Applications

Avaya Fabric Networking Solution Support (ACSS-7690)

Recommended training:
7520V - Integrating Avaya Fabric Networking Solutions
7620V - Supporting Avaya Fabric Networking Solutions

Avaya Aura® Core Components (ACSS-7220)

Recommended training:
7120V - Integrating Avaya Aura Core Components
7220V - Supporting Avaya Aura Core Components

Avaya Aura® Communications Applications (ACSS-7230)

Recommended training:
7230V - Supporting Avaya Aura Communication Applications
7130V - Integrating Avaya Aura® Communication Applications

Avaya Aura® Collaboration Applications (ACSS-7240)

Recommended training:
7140V - Integrating Equinox Conferencing 9.0 with TE and Collaboration Applications.
7240V - Supporting Avaya Aura Collaboration Applications

Avaya Pod FX™ (ACSS-7693)

Recommended training:
7593V - Implementing Avaya Pod Fx
7693V - Supporting Avaya Pod Fx


Avaya Certified Solution Specialist New (ACSS): Avaya Product Certifications

IP Office™ Platform (ACSS-3000)

Recommended training:
7720V - IP Office™ Platform Basic Integration and Configuration
7820V - Troubleshooting Methodology for Avaya Midmarket Team Engagement Solutions

IP Office Contact Center (ACSS - 7894)

Recommended training: 7820C Troubleshooting Methodology for Avaya Midmarket Team Engagement Solutions

Avaya CallPilot® (ACSS - 3205)

Recommended training: 0327C Avaya CallPilot 5.0 System Administration and Applications

Avaya Communication Server 1000 for Avaya Aura® (ACSS - 3105)

Recommended training: 9U00166I CS 1000 Upgrade and Avaya Aura Integration Bootcamp

Avaya Modular Messaging with Avaya Message Store (ACSS - 3200)

Recommended training: ATI01139IEN Avaya Modular Messaging Implementation for Avaya Message Store

Avaya Scopia® Solution (ACSS - 3103)

Recommended training: 5U00130I Avaya Scopia Solution and Endpoints - Classroom

Avaya Aura® Call Center Elite (ACSS - 3304)

Recommended training: 5C00091I Avaya Aura Call Center Elite Implementation and Configuration 

Avaya Aura® Contact Center (ACSS-3300)

Recommended training:
4C00020V - Avaya Aura® Contact Center Implementation
7004V - Avaya Aura® Contact Center Multimedia Implementation
5C00070V - Avaya Aura® Contact Center Administration
5C00080V - Avaya Aura Contact Center Orchestration Designer Scripting

Avaya Aura® Experience Portal with Proactive Outreach Manager (ACSS-3305)

Recommended training: 5C00040V - Avaya Aura Experience Portal and Proactive Outreach Manager

Avaya Contact Recording and Avaya Quality Monitoring (ACSS - 3308)

Recommended training: 5C00641V Avaya Framework Installation and Configuration for Avaya Aura Workforce Optimization

Avaya Interaction Center and Avaya Operational Analyst (ACSS - 3310)

Recommended training:
ATC01171IEN Operational Analyst Planning and Implementation
ATA01820VEN Interacting Center Planning and Implementation
ATC01176IEN IC Administration and Configuration

Avaya Workforce Optimization Select for Midmarket (ACSS-7850)

Recommended training:
7755V - Integrating Avaya Midmarket Customer Engagement Advanced Solutions Avaya Workforce Optimization Select
7765V - Supporting Avaya Midmarket Customer Engagement Advanced Solutions Avaya Workforce Optimization Select

Avaya Workforce Optimization Select for Enterprise (ACSS-7860)

Recommended training:
7755V - Integrating Avaya Midmarket Customer Engagement Advanced Solutions Avaya Workforce Optimization Select
7765V - Supporting Avaya Midmarket Customer Engagement Advanced Solutions Avaya Workforce Optimization Select