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Unified Communications (Video & Voice)

Our unified communications (UC) training incorporates the most current platforms and enhancements, along with real-world dial plans and topologies, helping you gain the knowledge and skills needed to support UC applications, including TelePresence, unified messaging, IP telephony, and VoIP. In our exclusive labs, you will work with easy-to-manage, real-world; deployable configurations that are scalable and support mobility, enabling you to gain skills you can use immediately back at work and beyond.
Our expert training covers UC technologies from Cisco, Microsoft, Avaya, HP, and others, ensuring you get the best-quality, critical training you need in a hands-on, flexible, and rich lab environment.

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Key

Avaya

Contact Center

Voice
Avaya Aura Contact Center Implementation (4C00020K)

Small Medium Enterprise (SME)

Voice
IP Office Platform Basic Integration and Configuration (7720C)

Unified Communication

Voice
Avaya Aura® Communication Manager Administration R7 (2145C)
Integration of Avaya Aura® Core Components (7120C)
Integrating Avaya Aura® Communication Applications (7130C)
Integrating Equinox™ Solution with Avaya Aura® Collaboration Applications (7140C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Supporting Avaya Aura® Advanced Communication Applications (7230C)
Supporting Avaya Equinox™ Solution with Avaya Aura ® Collaboration Applications (7240C)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Voice
Avaya Scopia® Solution (2U00130K)
Avaya Session Border Controller Implementation and Maintenance (5U00090K)
Avaya Aura® Conferencing 7.x Implementation, Maintenance, and Troubleshooting (5U00120V)
Voice
IP Office Advanced Configuration and Application Workshop (5S00004I)

Cisco

Voice
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
Selling Cisco Business Edition 6000 (SCBE6K)
Fast Track : Administering and Deploying Cisco Unified Contact Center Enterprise (UCCEFT)
Unified Contact Center Express & Unified IP IVR Deployment (UCCXD)

Microsoft

Exchange Server
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 (M10135)
Core Solutions of Microsoft Exchange Server 2013 (M20341)
Lync Server
Deploying, Configuring, and Administering Microsoft® Lync™ Server 2010 (M10533)
Lync Network Readiness Assessment (M20335)
Core Solutions of Microsoft Lync Server 2013 (M20336)
Enterprise Voice and Online Services with Microsoft Lync Server 2013 (M20337)
Skype for Business
Core Solutions of Microsoft Skype for Business 2015 (M20334)