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Avaya

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As the world's largest Authorized Avaya Learning Partner, and the only Authorized Avaya Learning Partner in the Middle East and Africa. We provide the broadest curriculum of Avaya technical training available. 

Our intensive Avaya training provided by highly skilled and experienced instructors enables you to become an expert on Avaya unified communications, including Communication Manager, Communication Server 1000 (CS 1000), IP Office, and Session and System Manager, as well as Avaya Contact Center, Messaging, and networking solutions.

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Key

Contact Center

Contact Center
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura Contact Center CCT and Multimedia Implementation (4C00050K)
Avaya Aura® Contact Center Implementation, Configuration and Scripting Bootcamp (4C03621I)
Avaya Aura® Contact Center Support (5C00030K)
Avaya Aura Contact Center Administration (5C00070K)
Avaya Aura Contact Center Orchestration Designer Scripting Administration (5C00080K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)
Voice
Avaya Aura Contact Center Implementation (4C00020K)

Messaging

Collaboration
Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)
Messaging
Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)

Unified Communication

Collaboration
Avaya Aura Communication Manager and CM Messaging - Embedded Implementation (4U00030K)
Avaya Aura Session Manager and System Manager Implementation (4U00040K)
Avaya Aura® Communication Manager Maintenance and Troubleshooting (5U00040I)
Avaya Aura Session Manager and System Manager Support (5U00050K)
Avaya Aura Communication Manager Administration (5U00051K)
Avaya Communication Server (CS) 1000 7.5 System Administration and Management (6351C)
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade (6376C)
Avaya Aura Session Manager and System Manager Administration (9U00160K)
Voice
Integration of Avaya Aura® Core Components (7120C)
Integrating Avaya Aura® Communication Applications (7130C)
Integrating Equinox™ Solution with Avaya Aura® Collaboration Applications (7140C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Supporting Avaya Aura® Advanced Communication Applications (7230C)
Supporting Avaya Equinox™ Solution with Avaya Aura ® Collaboration Applications (7240C)

Unified Communications Applications

Voice
Avaya Session Border Controller Implementation and Maintenance (5U00090K)

Unified Communications Platforms

Collaboration
Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)
Messaging
Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)
Collaboration
Avaya Aura Communication Manager Fundamentals (ATI01672V)
Contact Center
Avaya Aura Experience Portal and Proactive Outreach Manager (5C00040)
Avaya Contact Recording and Quality Monitoring Installation and Configuration Bootcamp (5C00140)
Avaya Contact Recording R12.0 Installation & Administration (5C00640)
Avaya Framework Installation & Configuration for Avaya Aura Workforce Optimization (5C00641)
Avaya Quality Monitoring R12.0 Configuration and Administration (5C00642)
Voice
IP Office Advanced Configuration and Application Workshop (5S00004I)